Terms and Conditions

These terms cover the use of this website and the general basis on which VOYRA Solutions Company (Commercial Registration 7052359598) provides its services.

Every journey is also governed by a separate written agreement signed with the school or institution. Where that agreement and these terms differ, the signed agreement governs.

We design and deliver educational journeys, camps and programmes for schools and educational institutions, and we manage the arrangements those require.

We are an experience design and operations partner. Flights, hotels, ground transport and attractions are provided by third parties, and we arrange them on your behalf.

A quotation is an estimate based on the programme described and the numbers given at the time. It is valid for the period stated on it.

A booking is confirmed when the signed agreement and the agreed deposit have both been received. Until then no arrangement is held.

Prices can change before confirmation where the cost of a third-party service changes, where participant numbers change materially, or where a currency movement affects an overseas element. We will always tell you before applying any change.

Payment terms are set for each programme individually and recorded in the agreement signed with the school or client. The agreement states the deposit, the date the balance falls due, and the payment method, and it states them before you sign — we do not ask a school to commit to a figure it has not seen.

No arrangement is reserved on your behalf until the signed agreement and the agreed deposit have both been received.

Amendment and cancellation terms are set for each programme individually, because each programme differs in its destination, its suppliers, and the dates on which those suppliers become committed. The full terms are written into the agreement before it is signed, and are agreed with both the school and the client.

Any change after signing is agreed with you in writing. A change to numbers, dates or booked arrangements may carry a difference in cost, and we will tell you what that difference is before it is applied.

On cancellation, we recover what can be recovered from suppliers and return it to you. Amounts already committed to a third party that cannot be recovered — airline tickets, visa fees, confirmed hotel deposits — are deducted, and we give you an itemised statement of them.

If we have to cancel a journey for reasons outside our control — a government restriction, a security advisory, a supplier failure or a force majeure event — we will offer an alternative date or refund the amounts we are able to recover.

We provide educational supervision through educators with experience suited to the nature of the journey, and we agree the supervision arrangements with the school in writing before departure.

The school remains responsible for its own duty of care to its students, for obtaining parental consent to travel, and for telling us in advance about any medical, dietary or accessibility requirement.

Participants are expected to follow the programme's reasonable instructions. Where a participant's conduct puts themselves or others at risk, we may remove them from an activity, and in serious cases arrange their return, at the cost of the school or the family.

Each participant is responsible for holding a valid passport and any required visa. We assist with visa applications where the agreement says so, but we cannot guarantee that a visa will be granted, and a refused visa is not a failure on our part.

Travel insurance covering medical treatment, repatriation and cancellation is required for every participant on an international journey.

We are responsible for delivering the programme with reasonable skill and care, and for the acts of the people we appoint.

We are not responsible for loss caused by events outside our reasonable control, nor for the independent acts of third-party suppliers beyond our proper selection and management of them.

Nothing in these terms limits any liability that cannot be limited under Saudi law.

The text, photographs, design and marks on this site belong to VOYRA Solutions, except for photographs licensed from third parties, which are credited in our image credits.

Destinations listed as targeted are destinations we intend to open. They have not yet been delivered, and the site says so on every one of them.

Travel times shown are approximate typical journey times and are not guarantees.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute is subject to the jurisdiction of the competent Saudi courts.